We are making some changes to how we look after patients because of the coronavirus outbreak.
This is so that we can keep our patients and staff safe and healthy and make best use of our resources.
The changes are in keeping with the government’s approach to protecting people against coronavirus by reducing contact to essential circumstances.
The main change is that we are reducing the need for patients to come into the practice by moving to telephone and video consultations where we can. We are also making sure that you can get prescriptions without coming in.
Latest government advice on coronavirus
If you or anyone in your household has a high temperature or a new and continuous cough, even if those symptoms are mild, you should all stay at home. Don’t go to your GP or hospital; instead go to nhs.uk to check your symptoms and follow the specialist medical advice.
For medical help linked to coronavirus you can also contact the NHS 111 online coronavirus service.
Only call 111 if you cannot get online or if your symptoms worsen.
When you call to make an appointment with a GP or nurse we will first of all ask you to tell us why you need medical help. This will help us decide how best to help you. Please do not contact the practice for medical help linked to coronavirus. Follow the advice above.
We will initially arrange for a GP to call you back over the phone to assess your needs. If they can, the GP will provide you with advice there and then. If you need a further consultation, you will be that will be booked in for you.
Wherever possible, this consultation will be over the phone or by video if you have the equipment to be able to do this.
We are reviewing pre-booked appointments and may change these to a phone or video appointment if it is appropriate for us to do this, and of course we will let you know if we do change it.
We may offer you an appointment at the surgery but we will only do this if we think that you need to see or speak to a doctor or nurse in person, and we are sure that there is no risk to patients or staff.
In light of this new approach, appointments can’t be booked online any longer. But please do use other online services, including:
- Ordering repeat prescriptions
- Checking your medical records
We aim to send all prescriptions, including repeat prescriptions, through the electronic prescription service (EPS) to your nominated pharmacy. If you do not have a nominated pharmacy you can choose one online or ask your usual pharmacy to set this up for you.
If you currently manage your own prescription requests and your prescription can’t be sent through EPS to a nominated pharmacy you will need to contact the GP practice by telephone or online.
Please be aware that home deliveries by community pharmacy is not an NHS funded service. Some pharmacies do offer a delivery service which you may be charged for.
We are requesting patients to wear face coverings whenever they attend our premises, not just for appointments, but when they are bringing in samples, collecting letters etc.
COVID-19 Face Mask Exemption Letters
Guidance note for patients requesting exemption letters
We are aware that some patients might be anxious about the Government's recent announcements around the use of face masks/coverings in various public settings.
GPs are unfortunately not in a position to provide individual risk assessments or letters for patients who feel that they should be exempt from wearing a face mask/covering. The government guidance on exemptions suggests there is no requirement for evidence for exemption therefore it is sufficient for an individual to self declare this.
if you have any queries regarding the use of face coverings for safer travels etc please visit https://www.gov.uk/coronavirus
Welcome to Hatfield Road Surgery
We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.
Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment.
Partners in Care
Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.
(Site updated 22/07/2020)