Healthcare assistants support practice nurses with their daily work and carry out tasks such as phlebotomy (drawing blood), blood pressure measurement and new patient checks. They may act as a chaperone when a patient or doctor requests one.

The practice manager is involved in managing all of the business aspects of the practice such as making sure that the right systems are in place to provide a high quality of patient care, human resources, finance, patient safety, premises and equipment and information technology. The practice manager supports the GPs and other medical professionals with delivering patient services and also helps to develop extended services to enhance patient care.

Receptionists provide an important link for patients with the practice and are your initial contact point for general enquiries. They can provide basic information on services and results and direct you to the right person depending on your health issue or query. Receptionists make most of the patient appointments with the GPs and nurses. They also perform other important tasks such as issuing repeat prescriptions and dealing with prescription enquiries, dealing with financial claims, dealing with patient records and carrying out searches and practice audits.

The practice secretaries deal with the hospital referrals, appointment letters and data entry. They are available by telephone Monday to Friday between 10-1.

We have a health visitor attached to the practice who is available for advice and support on childcare and family health matters.  The health visitor carries out regular development checks on all children less than five years by appointment.  Well baby clinics are held at the surgery on Tuesdays between 14:00 – 15:30 and details can be obtained from the receptionists.  The health visitor can be contacted at the principal health centre on 01727 734004.

District Nurses & Community Matron

We have a team of district nurses who are attached to our practice.  They provide nursing care to patients in the community who are too ill to get to surgery.  They are contacted through surgery at any time.

Midwife

We have a midwife attached to the practice who provides both antenatal and postnatal care.  Antenatal clinics are held at the surgery on Tuesdays between 09:30 – 11:30. For appointments please contact the receptionist at the surgery.